Reseller Hosting with WHMCS

Written by Web Hosting Expert

March 1, 2023
Reseller Hosting with WHMCS

The origin and history of WHMCS

WHMCS was founded in 2003 by a UK-based web hosting company named WebHost Automation Ltd. The company recognized the need for an all-in-one client management, billing, and support solution to help streamline and automate the web hosting business. They began the development of the software, and in 2005, the first version of WHMCS was released.

Over the years, WHMCS has undergone several major updates and improvements, adding new features and capabilities. In 2008, the software was rewritten from scratch, resulting in a more robust and scalable platform. The company also expanded its offerings to include a wider range of integrations with third-party software and services, such as payment gateways and domain registrars.

In 2017, WHMCS was acquired by cPanel, which has continued to develop and support the software. Today, WHMCS is used by thousands of web hosting companies and other online businesses around the world.

What is WHMCS in reseller hosting

WHMCS(Web Host Manager Complete Solution) is a popular web hosting automation platform that is commonly used by reseller hosting providers, including Verpex. It allows resellers to manage their customers' accounts, automate billing and invoicing, handle support tickets, and perform other administrative tasks related to hosting.

The primary use of WHMCS in the hosting industry is to automate and streamline the business operations of web hosting companies, improve efficiency, and enhance customer experience. WHMCS provides a comprehensive suite of tools that enable web hosting companies to manage their clients, billing, support, and domain registrations all from a single interface.

This portal provides customers with a self-service option, reducing the burden on support staff and improving customer satisfaction. Other potential uses for WHMCS in other industries are domain name registration, digital services, telecommunications, and professional services.

Features and Benefits of using WHMCS in Reseller Hosting

WHMCS Features in Reseller Hosting

Features of using WHMCS in Reseller Hosting

WHMCS plays a critical role in managing and organising hosting services for resellers. As a reseller hosting provider, you can use WHMCS to automate many of the administrative tasks associated with hosting. Here are some of the main features and benefits of using WHMCS in reseller hosting:

1. Customer Management
WHMCS provides a centralised system for managing customer accounts, allowing you to easily create new accounts, modify existing ones, and suspend or terminate accounts as needed. You can also view customer information, update account details, and manage customer support inquiries.

2. Billing and Invoicing
WHMCS automates the billing and invoicing process, allowing you to set up recurring payments, manage customer subscriptions, and handle one-time payments. You can also generate reports and track payments, making it easy to keep track of your finances.

3. Support Ticketing
WHMCS includes a support ticketing system that allows you to manage customer inquiries and support requests. You can track ticket status, assign tickets to staff members and ensure that all issues are addressed in a timely and efficient manner.

4. Domain Management
WHMCS integrates with domain registrars to enable web hosting companies to offer domain registration and management services to their clients. This can help increase revenue and make it more convenient for clients to manage their domains.

5. Provisioning
WHMCS automates the process of provisioning new hosting accounts, allowing you to quickly set up new accounts for your customers and provide them with access to their hosting control panel. Allocation of resources can be managed and hosting packages created.

6. Integration
WHMCS integrates with a variety of web hosting control panels, domain registrars, and payment gateways, allowing you to manage all aspects of your hosting business from a single platform. You can also customise the platform with a variety of add-ons and plugins to enhance its functionality.

WHMCS Benefits in Reseller Hosting



WHMCS automates many of the administrative tasks associated with hosting, allowing you to manage your reseller hosting business more efficiently and effectively.



WHMCS is designed to grow with your business, making it easy to add new customers and services as your business expands.



WHMCS provides a professional and polished user experience for your customers, helping to build your brand and reputation.

Customer Satisfaction

Customer Satisfaction

WHMCS makes it easy for your customers to manage their hosting accounts and get the support they need, which can lead to higher customer satisfaction and retention.

Using WHMCS can help web hosting companies improve their client management, streamline billing and support processes, and increase revenue by offering additional services such as domain registration.

How to Install WHMCS on Reseller Account

To successfully install WHMCS on a reseller account, you need to have a reseller hosting account with a hosting provider that supports the installation of WHMCS and must have downloaded the latest Version. Also, ensure that your hosting account meets the minimum requirements for WHMCS, such as PHP version, MySQL version, and disk space

Steps to install WHMCS on a reseller account

Follow these steps to install WHMCS on a reseller account:

  • Download the latest version of WHMCS from the official website

  • Extract the downloaded files to your computer.

  • Create a new database and a database user in your reseller hosting account. You can usually do this through the control panel provided by your hosting company.

  • Use an FTP client or file manager provided by your host to upload the extracted WHMCS files to the public_html directory of your reseller hosting account.

  • Rename the configuration file from "" to "configuration.php".

  • Edit the "configuration.php" file and enter your database details, including the database name, database user, and password.

  • Save the "configuration.php" file and upload it to the root directory of your WHMCS installation.

  • In your web browser, navigate to the URL of your WHMCS installation. This will typically be in the format or

  • Follow the on-screen instructions to complete the installation process. You will need to enter your licence key, create an administrator account, and configure your general settings.

  • Once the installation is complete, remove the "install" directory from your WHMCS installation directory to prevent anyone from accessing it.

These steps may vary depending on your hosting provider and the specific details of your hosting account. It's always a good idea to check with your hosting provider for any specific instructions or requirements for installing WHMCS on your reseller account.

WHMCS and WordPress

WHMCS and WordPress are compatible with each other, and there are several ways to integrate the two platforms to create a unified web presence. The most common methods of integration include using a plugin or theme or linking to your WHMCS installation from your WordPress site.

  1. One common approach is to use a WHMCS WordPress integration plugin or theme. These plugins and themes can help you integrate WHMCS into your WordPress website so that you can offer hosting and other services directly from your WordPress site. They typically provide features such as single sign-on, client area integration, and support for multiple WHMCS products and services. Some popular examples of WHMCS WordPress integration plugins and themes include WHMCS Bridge, WHMpress, WHMCS WP Integration, WHMCS Client Area for WordPress, and SwiftModders WHMCS WordPress Integration Theme.

  2. Linking to your WHMCS installation from your WordPress site can be a good option if you prefer to keep your two installations separate. You can install WHMCS on a subdomain or subdirectory of your domain, and then link to it from your WordPress site. This approach provides more flexibility.

If you're not sure which approach is right for you, you can consult with a web developer or hosting provider for guidance.

WHM vs WHMCS: what's the difference

WHM and WHMCS are two different platforms used in web hosting, with different purposes and features.


WHM(Web Host Manager) is a server management panel used by web hosts to manage their web hosting servers.

WHM provides a centralised platform for managing user accounts, websites, email accounts, and other server resources.

It also allows web hosts to create and manage hosting packages, set server limits, and monitor server performance.

WHM is typically included with most web hosting packages


WHMCS (Web Host Manager Complete Solution) is a client management, billing, and support platform used by web hosts and resellers.

WHMCS provides tools for managing client accounts, invoicing and payments, and support requests

It also integrates with popular payment gateways and domain registrars and can be used to manage hosting packages and products.

WHMCS is a separate paid platform with pricing based on the number of clients managed.

WHM provides server-level management tools, while WHMCS provides client-level management tools. While there is some overlap in functionality between the two platforms, they serve different purposes and are designed for different users.

Roles of WHM and WHMCS and functions in the hosting industry

WHM (Web Host Manager) and WHMCS (Web Host Manager Complete Solution) are two important platforms used in the hosting industry. Here is an explanation of their roles and functions:

WHM is a server management panel used by web hosts to manage their web hosting servers. It provides a centralised platform for managing user accounts, websites, email accounts, and other server resources.

With WHM, web hosts can create and manage hosting packages, set server limits, and monitor server performance. They can also create and manage user accounts, grant or restrict access to resources, and provide support for their clients.

WHMCS is a client management, billing, and support platform used by web hosts and resellers. It provides tools for managing client accounts, invoicing and payments, and support requests. It also integrates with popular payment gateways and domain registrars and can be used to manage hosting packages and products.

With WHMCS, web hosts can manage their client accounts, track payments, and provide support for their clients. WHMCS also provides automation tools, such as automatic billing and domain registration, to help web hosts manage their businesses more efficiently.

Together, WHM and WHMCS provide a complete web hosting solution and are essential tools for any web hosting business that is looking to save time and reduce errors. WHM is used to manage the server and provide web hosting services, while WHMCS is used to manage the clients and billing. By using both platforms, web hosts can provide a seamless hosting experience for their clients, with easy management and support tools.

Steps to Add a Hosting Package to WHMCS

Here are the steps to add a hosting package to WHMCS:

  • Log in to your WHMCS account as an administrator

  • Go to the "Setup" tab at the top of the page.

  • Click on "Products/Services" and then click "Hosting Packages."

  • Click the "Add New" button at the top of the page.

  • Fill in the fields for the new hosting package, including the name, price, billing cycle, and other details.

  • Under the "Module Settings" section, select the server module that corresponds to the hosting package you are adding. You will need to have the server module already configured in WHMCS.

  • If you want to offer custom fields for the hosting package, such as disk space or bandwidth, you can create those fields under the "Custom Fields" section.

  • Review the other settings, such as the welcome email and client area options, and make any necessary changes.

  • Click the "Save Changes" button at the bottom of the page

  • That's it! You have now successfully added a hosting package to WHMCS. Your customers will be able to purchase this package through your website.

Once you have added the hosting package, you should test it to make sure that it is working properly and that your customers are able to purchase it without any issues.

Migrating WHMCS to Another Server

Migrating WHMCS to Another Server

Migrating WHMCS to another server involves several steps and requirements to ensure a successful migration. The requirements for a successful migration include:

  • Access to the old and new servers

  • Compatible server environment

  • Sufficient server resources

  • Up-to-date software

  • Timeframe

Steps to migrate WHMCS to another server

Migrating WHMCS to another server can be done by following these steps:

  • Backup the existing WHMCS installation

  • Set up the new server environment with the appropriate PHP version, database, and web server software.

  • Install the latest version of WHMCS on the new server and configure it to match the previous installation's settings.

  • Copy all files from the old server to the new server, including any custom templates or modifications. Then, migrate the database to the new server and ensure that it is correctly configured with the new installation.

  • Update the DNS records for the domain name to point to the new server's IP address.

  • Verify that the new installation is working correctly by logging into WHMCS, testing payment gateways, and checking that all data has been migrated correctly.

  • Notify clients of the migration and provide any necessary instructions, such as updating login credentials or payment information.

It is recommended to perform the migration during off-peak hours to minimise any potential disruption to clients. Additionally, it is crucial to test the new installation thoroughly to ensure that everything is working correctly before going live with the new server.


WHMCS is primarily a billing and client management software designed for web hosting and related services. It is not a Customer Relationship Management (CRM) system in the traditional sense.

While WHMCS does provide some basic CRM functionality, such as storing customer data, tracking customer orders, and managing customer support tickets, it does not offer the extensive features and capabilities typically found in a dedicated CRM system.

A CRM system is designed to help businesses manage their customer interactions, including sales, marketing, and customer service activities. It typically includes features such as lead management, opportunity tracking, marketing automation, customer segmentation, and analytics.

While WHMCS does have some basic customer management features, it is primarily focused on billing and account management for web hosting and related services. It is not a complete CRM system, but it can be used in conjunction with a CRM system to manage customer data for web hosting services.

The role of WHMCS in customer relationship management in the hosting industry

WHMCS plays an important role in customer relationship management (CRM) for businesses in the hosting industry. While it may not be a comprehensive CRM system, it provides essential functionality for managing customer interactions and ensuring customer satisfaction.

Some of the ways WHMCS can be used for CRM in the hosting industry include:

  • Customer management

  • Order management

  • Support ticket management

  • Invoice management

  • Communication management


PHP and WHMCS are related, but they are not the same thing.

PHP is a programming language used for web development. It is a server-side scripting language that can be embedded in HTML to create dynamic web pages. PHP is widely used for building web applications, content management systems, e-commerce platforms, and more.

WHMCS, on the other hand, is a web hosting automation platform written in PHP. It is specifically designed for web hosting companies and enables them to manage their billing, customer support, and other operations. WHMCS is built using PHP, and it can be customised and extended using PHP code.

PHP is the programming language used to build WHMCS, which is a web hosting automation platform.

Relationship between PHP and WHMCS

The relationship between PHP and WHMCS is that WHMCS is a web hosting automation platform that is built using the PHP programming language. PHP is the underlying technology that enables WHMCS to function and provide its features, such as billing management, customer support, and domain registration.

In other words, WHMCS is written in PHP and relies on the PHP language to handle various aspects of web hosting automation. PHP is a popular choice for web development, and its flexibility and versatility make it an excellent option for creating complex web applications such as WHMCS. By using PHP, WHMCS can provide its users with a reliable and customizable platform for managing their web hosting businesses.

The role of PHP in the development and functioning of WHMCS

PHP is an essential technology in the development and functioning of WHMCS, enabling it to provide a reliable and customizable platform for web hosting automation.PHP plays a crucial role in the development and functioning of WHMCS. As a web hosting automation platform, WHMCS relies heavily on PHP for its server-side scripting and database management capabilities. Here are some of the specific roles that PHP plays in the development and functioning of WHMCS:

Server-side scripting
PHP is a server-side scripting language, which means that it can be used to generate dynamic content on the server before it is sent to the client's browser. WHMCS uses PHP to generate HTML pages, process forms, and manage user authentication and authorization.

Database management
WHMCS uses a database to store customer data, billing information, and other critical data. PHP provides a robust set of tools and functions for working with databases, allowing WHMCS to manage and retrieve data efficiently.

WHMCS is highly customizable, allowing web hosting companies to tailor the platform to their specific needs. PHP's flexibility and versatility make it an excellent choice for developing custom modules, themes, and plugins that can extend the functionality of WHMCS.

Security is a critical concern for any web-based application, especially one that manages sensitive customer data. PHP provides several security features, such as input validation, output filtering, and encryption, that help ensure the security and integrity of WHMCS data and processes.

Other technologies and tools used in the development of WHMCS

WHMCS Development Tools

The development of WHMCS requires a range of technologies and tools, from server-side scripting and database management to client-side scripting and user interface design. By using a combination of these technologies, WHMCS can provide a reliable and customizable platform for web hosting automation.

In addition to PHP, there are other technologies and tools used in the development of WHMCS. Here are some of the most important ones:

WHMCS uses MySQL as its primary database management system. MySQL is an open-source relational database management system that is widely used for web-based applications.

JavaScript is a client-side scripting language that is used for web development. WHMCS uses JavaScript to handle various client-side tasks, such as form validation and user interface enhancements.

HTML and CSS are used to create the user interface and layout of WHMCS. HTML is a markup language used to structure content on the web, while CSS is used to style and format HTML elements.

Bootstrap is a popular front-end framework that is used to create responsive and mobile-friendly web applications. WHMCS uses Bootstrap to create a consistent and user-friendly interface across all devices.

API integrations
WHMCS integrates with various third-party APIs to provide additional functionality, such as domain registration and payment processing.

Some of the APIs used by WHMCS include PayPal, Stripe, and Domainbox.

Final thoughts and recommendations on using WHMCS in reseller hosting.

WHMCS is a reliable and feature-rich platform for reseller hosting providers. It provides a range of automation and customization options to help you manage your business more efficiently, while also offering strong security features to protect your data and processes. If you're looking for a comprehensive platform to manage your reseller hosting business, WHMCS is definitely worth considering.

Frequently Asked Questions

What Language is WHMCS?

WHMCS is written in the PHP programming language. PHP is a popular server-side scripting language that is widely used for web development, especially for building dynamic web pages and web applications.

Does WHMCS offer hosting?

No, WHMCS is not a web hosting provider and does not offer hosting services. Instead, it is a web hosting automation and billing platform that is designed to help web hosting providers, including reseller hosting providers, manage their businesses more efficiently.

Can I customise the WHMCS interface?

Yes, you can customise the WHMCS interface to match your branding and website design. WHMCS includes a variety of customization options, including the ability to add your logo, change colours, and add custom pages.

How much does reseller hosting with WHMCS cost?

The cost of reseller hosting with WHMCS can vary depending on the hosting provider you choose and the features included in your plan. Typically, reseller hosting plans start at around $10 to $20 per month and can go up to several hundred dollars per month for larger plans with more resources.

Yetunde Salami
About the Author
Yetunde Salami

Yetunde Salami is a seasoned technical writer with expertise in the hosting industry. With 8 years of experience in the field, she has a deep understanding of complex technical concepts and the ability to communicate them clearly and concisely to a wide range of audiences. At Verpex Hosting, she is responsible for writing blog posts, knowledgebase articles, and other resources that help customers understand and use the company's products and services. When she is not writing, Yetunde is an avid reader of romance novels and enjoys fine dining.

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