Best Knowledge Base Plugins for WordPress

You might be writing blog posts for your website, but what if you need something more informative and focused for your visitors? This is where a knowledge base can be helpful. In this article you’ll learn about the best knowledge base plugins for WordPress.

What is a knowledge base?

A knowledge base is a focused area where your visitors can find information to help either guide them to buy your product, or assist them in using your service. They are great companions for ticket support, so if the customer can’t find the information in the knowledge base, then it acts like due diligence so the customer support can easily direct them to the article.

Fun fact: Over 47% businesses have a knowledge base or FAQ section on their website.

Why you might need a knowledge base for your website

Here are some reasons you might want to include a knowledge base section on your website:

• Boost customer satisfaction

• SEO benefits

• Quick access for support

• Way to track customer behavior and improve experience

• Time saver for you as a business owner

Boost customer satisfaction

When you use a knowledge base, you are giving your customers a more personalized experience. Customers love to try to do things on their own, about 70% of them. When you’ve already done the homework for them, they spend less time in the ticket support queue, and more time either troubleshooting the issue they have or possibly buying or upgrading a service.

SEO benefits

Content is king even today. Probably more so than ever. The knowledge base is a great companion to your website’s blog and other pages. You can link to blog articles, add video, or even add images to make your knowledge base more robust, and keep your visitors on your site far longer.

Quick access for support

Your visitors will find that a knowledge base is an easy and quick way to access support. They can surf the articles and if they don’t find what they are looking for, or not sure what to look for, they can search or if need be, contact you.

Way to track customer behavior and improve experience

You can track what information is popular, or see where you need to write more articles for your knowledge base. When you first put together a knowledge base, you’ll have a nice core set of articles, but with time, you’ll discover from either tracking search queries or from customer support tickets, that you will need to provide more content.

Time saver for you as a business owner

You might be running a business that is online and open all day and night. A knowledge base is a time saver so you or your employees don’t have to be online all the time fielding questions.

What to look for in a good knowledge base plugin for WordPress

When you’re shopping around for a knowledge base plugin for WordPress, here’s some criteria to look for:

• Intuitive search

• A means to organize knowledge base articles

• Seamless brand integration

• Ability to track customer queries

• Easy connection to customer support

Intuitive search

A good knowledge base plugin should have a search that suggests articles, depending on what the customer types in the search field. However, if you can’t find one that does that, at least having a search field that is focused solely for the knowledge base, and not the entire site can help whittle down possible articles that your visitors are looking for.

A means to organize knowledge base articles

When you have a well organized knowledge base, it’s far easier for your customers to find the information they need.

Seamless brand integration

Whether your knowledge base plugin integrates into a 3rd party service or provides an extension of your WordPress site, it should look like it belongs with the rest of your site. If it looks totally different from your company’s branding, you might confuse your customers into thinking they’ve been sent elsewhere.

Ability to track customer queries

Whether the plugin has its own tracking capabilities or can integrate well with any of your chosen analytics, this is a handy feature that will allow you to make sure you cover all your bases. Your customers will appreciate that you’ve created content on the fly, based on what they searched for.

Easy connection to customer support

Any knowledge base plugin for WordPress should have an option to integrate with your forms or customer support area of your website. This is a good back up plan in case your customer’s can’t find an article for the issue or question they want to resolve.

Knowledge Base Plugins for WordPress: Top 8

Below are some of the best knowledge base plugins for WordPress. Please note that some of these are paid solutions and some are free. Furthermore, some of the free knowledge base plugins may have paid upgrade options.

1. BetterDocs DocuPress

2. Echo Knowledge Base

3. Helpie WP

4. Knowledge Base documentation & wiki plugin

5. weDocs

6. WordPress Knowledge base & Documentation Plugin

7. WordPress Knowledge Base plugin

BetterDocs

BetterDocs is a robust knowledge base plugin that is free, but also has a paid upgrade for as low as $55 per year. The free version includes:

• Live search and suggest search

• Templates that will integrate with your theme

• Table of contents and option to make it sticky so it scrolls when the user goes down the page

• Integrated analytics

• Works well with WPML (if you’re serving visitors in their native language)

• Compatible with the Elementor page builder plugin

• Compatible with the Gutenberg content block editor

• Contains Gutenberg content blocks to help create the knowledge base

DocuPress

DocuPress is a straightforward and simple plugin that you can use to build a knowledge base section on your website. Compared to most other knowledge base plugins, this one doesn’t have too many features. Some of the features:

• Ability to separate articles depending on topic into collections to organize your knowledge base

• Widgets to list topics anywhere on your site

The DocuPress plugin is completely free.

Echo Knowledge Base

The Echo Knowledge Base plugin provides a lot of great features in order to turn part of your WordPress site into a knowledge base. Here are just some of Echo Knowledge Base’s features:

• Multiple display layout options

• Easy setup wizard

• Works with the WPML plugin for multiple languages

• WordPress with the Elementor page building plugin

• Search features that suggest articles

If you need more features, you can upgrade to their Pro bundle for as low as $46 for the first year.

Helpie WP

Helpie WP is an entirely premium knowledge base and wiki plugin. Yes, this plugin offers the ability of creating your own wiki too! Aside from offering some handy ways to organize and edit your articles, you can:

• Offer several people to collaborate on an article

• Insights

• Layout templates

• Fantastic live search that even matches partial results

• Table of contents

• Styling options

• Two types of voting systems

• Front-end editing

Helpie WP starts at $49.

Knowledge Base documentation & wiki plugin

Knowledge Base documentation & wiki plugin, known for short as BasePress offers options for running a wiki or a knowledge base, or both. In the free version of BasePress, you can expect to see:

• Quick and easy setup wizard

• Ability to create unlimited knowledge bases or wiki

• Lots of style options

• Add icons manager

• Live search

• Compatibility with the Gutenberg block editor

If you need more options, including restricting content depending on the user’s level, and article voting, you can purchase the premium version of BasePress for as low as $59 per year. As a note, the listed price is a discount and could rise.

weDocs

WeDocs gives you the basic ability to create documents or articles and organize them into a database. It includes some templates to show a table of contents and even a list of article sections based on topics. It is super simple and completely free to use.

WordPress Knowledge base & Documentation Plugin

WordPress Knowledge base & Documentation Plugin is free and works with any theme, so you can build an informational knowledge base for your customers. Some of this plugin’s features include:

• Responsive templates

• Style options

• Predictive text integrated into the search

• Sidebar widget options

• Option to turn comments on or off per article

• Drag and drop ordering

Please note that this plugin hasn’t been worked on in some time, and has discontinued development, so you should try it out at your own risk.

WordPress Knowledge Base plugin

WordPress Knowledge Base plugin is a completely premium solution by HeroThemes. This one works not just as a plugin, but offers a companion theme with it. For as low as $149 per year for one website, you get features like:

• KnowAll KB Theme

• Heroic FAQ plugin

• Well designed table of contents for articles

• Easy sections for visitors to view

• Suggested live search

• Insights

… and many other features. Please note that there are different tier pricing that include even more integrations and plugin options.

In Summary

Now that you know more about what a knowledge base is, you should be thinking of whether it is a solution that you need for your website. Once you’ve decided that, try out any of the knowledge base plugins for WordPress in this article. Hopefully one of them will be of great use to your website visitors.

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