Reseller Hosting Support

Written by Web Hosting Expert

April 27, 2023
Reseller Hosting Support

Reseller hosting support refers to the assistance and guidance provided to reseller hosting customers by their hosting providers.

The post explains that reseller hosting support includes access to a control panel for managing clients' hosting accounts and that resellers are responsible for providing customer service and technical support to their clients. The post also points out that reseller hosting support can be an affordable way for entrepreneurs to start their own hosting business, but it is important to choose a reliable reseller hosting provider with a good reputation.

The Fundamentals of Reseller Hosting

Reseller hosting is a type of hosting service where an individual or company buys a large hosting plan from a hosting provider and then divides it into smaller plans to resell to their customers. The reseller acts as a middleman between the hosting provider and end customers, handling customer support and billing while the hosting provider handles the server management and infrastructure.

Discover the ins and outs of reseller hosting by diving into our comprehensive article, 'What is Reseller Hosting?'

The Perks of Reseller Hosting



Easy to Manage

Easy to Manage

Custom Branding

Custom Branding



Additional Revenue Streams

Additional Revenue Streams



Technical Support

Technical Support

Cost-effective: Reseller hosting is an affordable way for entrepreneurs and small businesses to start a web hosting business without investing in expensive server infrastructure and management.

Easy to Manage: Reseller hosting is easy to manage as the hosting provider takes care of the server infrastructure and maintenance, while the reseller focuses on customer support and billing.

Custom Branding: Reseller hosting allows the reseller to customize their hosting plans and branding, which helps establish a unique identity and brand for their business.

Scalability: Reseller hosting plans are scalable, which means that the reseller can easily upgrade or downgrade their plans based on their customers' demand.

Additional Revenue Streams: Reseller hosting provides an additional revenue stream for web designers, developers, and entrepreneurs to add hosting to their service offerings.

Flexibility: Reseller hosting plans come with various features and options, which allow the reseller to choose the features that their customers need and customize the hosting plans accordingly.

Technical Support: Most hosting providers offer technical support to their reseller hosting customers to help them resolve technical issues and keep their business running smoothly.

Reseller Hosting Support

Reseller hosting support includes access to a control panel that allows the reseller to manage their clients' hosting accounts(creating new accounts, managing domains, and configuring email accounts).

With reseller hosting support, the reseller is responsible for providing customer service, technical support, and general inquiries. Technical support may include troubleshooting issues related to the hosting environment, such as website downtime, server errors, and email problems. Billing support may include assistance with billing-related questions, such as billing disputes, payment processing, and account renewals. General inquiries may include questions about the hosting platform, pricing, and feature sets.

Most hosting providers support their reseller hosting customers through various channels, such as live chat, email, phone, and ticketing systems.



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Types of Reseller Hosting Support

Reseller hosting providers offer self-help resources, such as knowledge bases and FAQs, to help customers find answers to common questions. There are three types of support that reseller hosting providers offer to their customers:

Technical Support: This type of support involves providing technical assistance with technical issues related to the hosting environment, such as website downtime, server errors, email problems, and other issues that may arise with the hosting account. Technical support can be offered through various channels, such as live chat, email, phone, and ticketing systems.

Maintenance Support: Maintenance support involves providing regular updates and maintenance to the hosting environment, such as software updates, security patches, and other necessary updates to ensure the stability and security of the hosting account. This type of support can also include regular backups and disaster recovery measures in case of any unforeseen issues.

Security Support: Security support involves providing protection against security threats and attacks, such as malware, viruses, and other online threats. This type of support may include regular security audits, firewalls, and other security measures to protect your hosting account. Security support is especially important for reseller hosting customers who may be handling sensitive customer data and need to ensure that their hosting account is secure.

Features of Reseller Hosting Support

The features of reseller hosting support include:

Dedicated Resources: Reseller hosting providers offer dedicated resources, such as CPU and RAM, to resellers who need additional resources for their customers' websites.

Automated System: An automated system can help resellers manage their hosting accounts more efficiently, by automating tasks like backups, updates, and security scans.

24/7 Support: Many hosting providers offer their reseller hosting customers round-the-clock support, so that they can get help with technical issues or other issues at any time.

Scalable Solutions: Scalable solutions can help resellers grow their business by offering flexible pricing plans and resources that can be adjusted as needed to accommodate their customers' needs.

White Labeling: White labeling is a feature that allows resellers to rebrand their hosting platform and control panel with their own branding, logos, and colour schemes.

Multi-Language Support: Multi-language support is a feature that can be useful for resellers who serve customers from diverse geographic locations and need to provide support in different languages.

Marketing Tools: Some hosting providers offer marketing tools, such as email campaigns and social media integrations to help resellers promote their hosting services and grow their customer base.

E-commerce Integration: E-commerce integration is a feature that can be useful for resellers who want to offer online stores and shopping cart functionality to their customers.

Unlocking the Rewards of Outstanding Reseller Hosting Support

Cost Savings: As a reseller, you can benefit from the economies of scale that come with purchasing hosting resources in bulk from a hosting provider. You can provide hosting services to your customers without the upfront cost and ongoing maintenance expenses of managing your own servers. This can result in lower costs allowing you to offer competitive prices to your customers.

Increased Productivity: By outsourcing technical tasks such as server management, security updates, and software installations to your hosting provider, you can save time and increase productivity. So you can focus on growing your hosting business and acquiring new customers

Customized Solutions: Reseller hosting support allows you to customize your hosting plans and services to meet the unique needs of your customers. This can help you provide targeted solutions that meet specific customer needs, resulting in increased customer satisfaction and retention rates.

Branding Opportunities: Reseller hosting support often includes white-label branding options, that allow you to customize the hosting platform and control panel with your own logo and branding. This can help establish brand identity and build customer loyalty.

Access to Latest Technologies: Reseller hosting providers are aware of the latest technologies and industry trends. This means you can offer your customers cutting-edge features and solutions that can help differentiate your hosting services from the competition.


Reseller hosting support can be an excellent option for entrepreneurs and businesses looking to offer web hosting services to their customers. It allows you to start small and scale up as your customer base grows while benefiting from cost savings, increased productivity, customized solutions, branding opportunities, and access to the latest technology.

If you are considering reseller hosting support, it is important to choose a reputable hosting like Verpex which offers reseller hosting support as part of their services, a user-friendly control panel, along with 24/7 support from their expert team. Their plans are competitively priced and offer flexible billing options.

With the right reseller hosting support, you can build a successful hosting business and provide high-quality hosting services to your customers.

Frequently Asked Questions

How do I become a reseller hosting provider?

To become a reseller hosting provider, you need to find a hosting provider that offers reseller hosting services and sign up for a reseller account. Once you have your reseller account, you can create custom hosting plans, set your own prices, and market your services to your own clients. You will be responsible for managing your own clients and providing customer support.

How do I choose the right reseller hosting provider?

When choosing a reseller hosting provider, you should consider factors such as scalability, customization options, pricing, technical support, and reputation.

Can I customize the hosting plans I sell to my customers?

As a reseller, you can customize the hosting plans you offer to your customers, including disk space, bandwidth, and other features.

Do I need technical knowledge to use reseller hosting?

While it is helpful to have some technical knowledge when using reseller hosting, many hosting providers offer support and resources to help resellers manage their clients' hosting accounts.

What is the difference between reseller hosting and shared hosting?

With shared hosting, multiple websites are hosted on the same server and share resources such as disk space and bandwidth. With reseller hosting, the reseller buys a large hosting plan from a provider and resells smaller plans to their customers. Reseller hosting allows for more customization and control over the hosting plans offered to customers.

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