If you wish to raise a complaint or escalate an issue where something has not been resolved to your satisfaction, please email [email protected] with the subject 'Complaint'.

This will be assigned within our system to a senior member of management who will investigate the issue and report back.

If the issue is not resolved to your satisfaction, you can escalate the complaint by writing to the company directors. Please address the complaint via post to: Verpex Limited, 87 North Road, Poole, Dorset BH14 0LT

A company director will investigate the issue and let you know the outcome within three working days of you raising the complaint. Please include as much information as possible related to the problems you've encountered as it will enable us to be thorough in our report back to you. If you are not happy with the outcome of our investigation, the last option is for us to use a third party mediation/arbitration service.